“Pending”
This legend means that there is not yet any kind of confirmation or guarantee of the use of the service since it is a quote request, we will contact you to guarantee your reservation, until this moment the rental is subject to availability and there may be changes without prior notice, it is necessary to contact an advisor to confirm or guarantee the reservation with the total or partial payment, any questions please contact us phone number +52 998 294 1558
“Guaranteed”
A reservation is guaranteed when the client has made the total or partial payment of the reservation, in this way the availability of the category is guaranteed. the reservation will be completed when the total balance is covered, it is important to present the documentation in a physical way required in our offices.
Reservation changes must be requested at least 72 hours prior to the date you wish to use the service (subject to availability and seasonal rates, taking into account that the original reservation is valid for one calendar year).
Guaranteed reservations are NOT refundable but may be used on a later date than originally reserved as long as the change is requested 72 hours prior to the rental car pick-up date by calling +52 998 294 1558 (subject to availability and seasonal rates, valid for one calendar year from the original reserved date).
Guaranteed reservations DO NOT apply refunds if the client does not show up to pick up the Rental Car (No Show) but may be used on a date later than the originally reserved one (subject to availability and seasonal rates, valid one calendar year from the date of reservation). reserved date).
To rent with Fast Cancun Car Rental you are required to leave a security deposit, we accept credit card or cash, this deposit is according to the category of the car and / or Insurance / Coverage contracted.
Rentals without credit card can only be made to customers who can prove to be travelers, who Present a printed airline ticket, boarding pass on arrival and printed return ticket (flight itinerary) and confirmation of hotel reservation or place where you will be staying on your vacation.
The accepted forms of payment are: cash, debit card or credit card (American Express, VISA, MasterCard,Discover, Banamex, BBVA Bancomer, Banorte, Santander, HSBC, Scotiabank and PayPal).
The exchange rate will be subject to the day the payments are made.
We are located 5 minutes from Cancun International Airport.
Our staff will be waiting for you at the airport, after picking up your luggage you must go to the “Friends and Family area”, we will take you to our offices for the signature and pick up of the car.
Fast Cancun Car Rental authorizes the use of the car only for the state of Quintana Roo and Yucatan (Valladolid, Chichen Itza and Merida), does not authorize the use for the rest of the Mexican Republic, northern border (USA) or crossing to Guatemala.
Fast Cancun Car Rental authorizes the crossing of the vehicle to Belize by means of an authorization letter, which is important to request the same day of confirming the reservation.
(previous validation of your documentation).
The insurances included in the rental are valid only within the state of Quintana Roo and Yucatan, When entering Belize the client assumes full responsibility for the car in case of damage and even in case of mechanical failure as we do not have assistance outside of Mexico. For entry into Belize the government will require you to purchase liability insurance or damage to third parties which is paid directly at the border when entering Belize.
Gasoline is not included in the rental, if you return the vehicle with less gasoline than you received it, you will be charged for the amount of the missing gasoline which is more expensive than the gas station, we remind you to confirm the level of gasoline that the car receives.
There are no refunds for excess fuel.
The guaranteed rate only applies to the contracted rental period, no refunds apply for early returns.
We provide delivery service at your hotel, Airbnb, La Riviera Maya, Tulum, Bacalar, Holbox and Yucatan State with an extra cost depending on the location.
We also have service to pick up the car at your hotel, Airbnb La Riviera Maya, Tulum, Bacalar, Holbox and State of Yucatan with an extra cost depending on the location.
We offer the service of deliveries and returns after office hours with an additional cost.
Fast Cancun Car Rental offers customer service Monday through Sunday from 09:00 am to 09:00 pm.
Holiday schedule from (09:00 am to 05:00 pm).
In case of accident the client will have the responsibility to report immediately to the rental office to the telephone number indicated in the lease contract or to the assistance number, which requires that the driver must be registered in the contract and be present at the place of the accident for the procedures required by the insurance and the authorities, otherwise the coverage will be invalid and the client will assume the total responsibility for the payment of the damages to the vehicle.
In case the client does not respect the clauses of the lease contract signed at the office where the car was delivered, the coverage or insurance contracted will be invalid.
Our rates already include Basic Collision insurance package (CDW) (TPL) (PAI) at no additional cost.
We offer the option to decline the collision insurance (CDW and TP) however the rental price is the same, and the customer will assume full responsibility for the car.
Fast Cancun Car Rental does not have any agreements with third party companies or club benefits on car rentals in Mexico.
We offer road assistance at no extra cost in situations of mechanical failure (mechanical failure due to normal use of the vehicle).
Baby seats are available for rent at an additional cost which can be added at the time of booking (subject to availability).
The baby seat must be returned in the same conditions in which you received it, in case of returning it stained or damaged, additional charges for cleaning or restoration will be applied.